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 Returns Policy

Returns Policy

We pride ourselves on the quality of our products. To return or exchange a product (excluding perishable items) you may do so within 7 days of the date of despatch.

The product you wish to return must be in a saleable condition in its original, undamaged packaging, and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. (This does not affect your statutory rights in the event of faulty goods.)

Items must be carefully packed & insured for the full purchase price & sent via a traceable delivery service.

With the exception of faulty merchandise, for hygiene and safety reasons we cannot exchange or accept the return of certain items which have been opened and used. These include: toiletries and pierced jewellery.

We also cannot accept the return of goods made to your specification, or perishable goods. (This does not affect your statutory rights).

If you would like to discuss the exchange or return of any item, please contact us.

We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach that account within 10 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charge will be given at our discretion.

 
 


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